Refund policy
1. Right of Withdrawal
In accordance with EU Directive 2011/83/EU and Romanian consumer protection law (OG 130/2000), you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, contact us at: VESSEL 📧 info.vessel.shop@gmail.com
2. Return Conditions
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Returned within 14 days of notifying us of your withdrawal
3. Non-Returnable Items
The following items cannot be returned:
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Custom or personalized items
4. Refund Process
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned item.
We reserve the right to withhold the refund until we have received the goods back.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
6. Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info.vessel.shop@gmail.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.
7. Contact
For any questions regarding returns, please reach out to us at info.vessel.shop@gmail.com.